PRIVACY POLICY

Effective Date: 18 May 2026

Almega Traders (Pty) Ltd | Reg No. 2025/935435/07


This Privacy Policy explains how Almega Traders (Pty) Ltd collects, uses, stores, and protects your personal information. It is prepared in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. RESPONSIBLE PARTY

The responsible party for the processing of your personal information is:

Almega Traders (Pty) Ltd

Registration Number: 2025/935435/07

9 Sphinx Road, Pretoria, Gauteng, 0009

Email: info@almegatraders.co.za

Phone: +27 72 132 0267

Information Officer

As required by POPIA, our Information Officer is responsible for overseeing the protection of personal information. Our Information Officers are Jackie Jacobs and Johno Valenti, contactable at info@almegatraders.co.za.

2. INFORMATION WE COLLECT

We collect the following personal information from you when you use our website or place an order:

  • Full name
  • Email address
  • Phone number
  • Delivery and billing address
  • Payment information (processed securely via Shopify's payment systems)

We collect this information directly from you when you register an account, place an order, or contact us.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • To process and fulfil your orders.
  • To communicate with you regarding your orders, including order confirmations and shipping updates.
  • To respond to your queries and customer service requests.
  • To comply with our legal obligations under applicable South African law.

We do not use your personal information for marketing or advertising purposes. We do not use any third-party marketing tools.

4. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • With courier and logistics service providers for the purpose of delivering your orders. We share your name, phone number, and delivery address with our courier partners.
  • With Shopify, our e-commerce platform provider, as necessary to operate our store and process your orders. Shopify processes your data in accordance with its own privacy policy.
  • Where required by law, court order, or lawful request by a public authority.

All third parties who receive your personal information are required to protect it and to use it only for the stated purpose.

5. SHOPIFY

Our store is hosted on Shopify Inc. Shopify collects and processes personal information about your access to and use of our website in order to provide and improve their services. Information submitted through our store is transmitted to and shared with Shopify. For more information, please review Shopify's Privacy Policy at www.shopify.com/legal/privacy.

6. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Payment information is processed through Shopify's secure payment systems and is not stored on our servers.

Whilst we take all reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, order information is retained for a minimum of five (5) years in compliance with South African tax and record-keeping requirements.

8. YOUR RIGHTS UNDER POPIA

As a data subject, you have the following rights in respect of your personal information:

  • The right to be notified that your personal information is being collected or has been accessed or acquired by an unauthorised person.
  • The right to access your personal information held by us.
  • The right to request correction or deletion of your personal information.
  • The right to object to the processing of your personal information.
  • The right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact our Information Officer at info@almegatraders.co.za.

9. INFORMATION REGULATOR

If you believe your personal information has been unlawfully processed, you have the right to lodge a complaint with the Information Regulator of South Africa:

Website: www.inforegulator.org.za

Email: inforeg@justice.gov.za

10. COOKIES

Our website, hosted on Shopify, may use cookies and similar tracking technologies to enhance your browsing experience. These cookies are used to maintain your session and shopping cart. You can set your browser to refuse all or some cookies; however, this may affect the functionality of our website.

11. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be communicated to you in accordance with POPIA. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.

13. CONTACT US

For any privacy-related queries or to exercise your rights, please contact our Information Officer:

Almega Traders (Pty) Ltd

9 Sphinx Road, Pretoria, Gauteng, 0009

Email: info@almegatraders.co.za

Phone: +27 72 132 0267